Privacy Policy
Effective Date: 14 July 2025
At Functional Elite Physiotherapy T/As Calwell Physiotherapy Clinic ("FE Physio", "we", "our", or "us"), we are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
1. Information We Collect
We may collect personal information including:
Full name
Date of birth
Contact details (phone number, email address and residential address)
Emergency contact details
Medicare, DVA, WorkCover, NDIS or private health insurance information
GP and other healthcare provider details
Medical history and health information relevant to your treatment
Payment and billing information
Information submitted through our website, online booking system or contact forms
2. How We Collect Information
We collect information when you:
Book an appointment
Attend a consultation
Complete intake or consent forms
Contact us by phone, email or through our website
Use our online booking system
Are referred by a healthcare provider or insurer
3. Why We Collect Your Information
We collect and use your information to:
Provide physiotherapy assessment and treatment
Develop and manage your treatment plan
Communicate with you regarding appointments
Process payments and Medicare or health fund claims
Liaise with your GP, specialist, insurer or other healthcare providers (with your consent or where otherwise authorised)
Meet our legal, professional and regulatory obligations
Improve our services
4. Disclosure of Information
We may disclose your information to:
Your treating doctor or other healthcare professionals
Medicare
Private health insurers
Workers compensation or CTP insurers
DVA or other government agencies where applicable
Our secure practice management and online booking providers
Regulatory authorities where required by law
We will not sell your personal information.
5. Storage and Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Information may be stored electronically using secure practice management software and, where necessary, in paper records kept securely.
6. Access and Correction
You may request access to your personal information or request corrections if you believe it is inaccurate or incomplete.
Please contact us using the details below.
7. Cookies and Website Analytics
Our website may use cookies and analytics services to improve website performance and understand how visitors use our site.
You can disable cookies through your browser settings, although this may affect some website functionality.
8. Third-Party Services
Our website may link to third-party services, including online booking providers or social media platforms. These services have their own privacy policies, and we encourage you to review them.
9. Contact Us
If you have any questions about this Privacy Policy or wish to access or correct your personal information, please contact us.
Functional Elite Physiotherapy Pty Ltd
Email: solomon@fephysio.com.au
Website: www.fephysio.com.au
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with the revised effective date.